When Will Your Order Be Shipped?

IDL Express offers shipping to more than 45 different countries around the world. To help you plan when to expect your order, you'll find an estimated arrival date listed in the Shipping method details. This arrival date is calculated based on the approximate number of days required to process your application, package, and deliver your order.

• If you place your application order before the cut-off time on a regular business day (Monday through Friday), your order will begin processing that day.

• If you place application order on a holiday, Saturday or Sunday, or after the cut-off on a regular business day, your order will begin processing the following business day.

Shipping to Alternate Addresses

If you will not be home to sign for your order, IDL Express can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

Delivery Methods

Military

IDL Express is grateful to all military personnel and their families. IDL Express will ship any order to an APO, FPO, or DPO address. We ship all APO/FPO orders via USPS Priority Mail to the appropriate APO/FPO processing center then via the military postal service and shipment tracking is not available for APO/FPO addresses. For security purposes, USPS will not show a delivery scan or in transit scans for packages sent to these addresses.

Estimated Shipping Times

IDL Express guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 business days. Most shipments usually arrive to you within a total of 5-10 business days. However, some orders may take up to 20 business days to arrive. If you are already familiar with sending packages to APO & FPO addresses, your IDL Express order is likely to arrive in about the same amount of time.

How to Format Addresses

Improperly formatting your address may result in delivery delays. Please enter your ship to information in the following format for APO/FPO/DPO shipments:

•RANK Full Name

PSC/UNIT/CMR, Box #(if applicable)

CITY (APO, FPO, or DPO), STATE (AA, AP, or AE), ZIP (5-digit or ZIP+4)

Use AE for Europe, Middle East, Africa, and Canada, AP for Pacific, AA for Central & South America

Example:

PFC Jack Lyon

Unit 1234, Box 56789

APO, AP 96522-1215 United States

Returns

IDL Express's regular return policy applies to orders shipped to APO/FPO addresses. Although IDL Express's standard return period is 7 days after shipping, we understand that packages shipped to APO/FPO addresses may take longer than this to arrive. If your order does not arrive within 30 days, you may still return your order.

Other FAQs

"My billing address is an APO/FPO, but I want to send an order to an address state side; can I do this?"

◦Yes, we can deliver to US addresses if your billing address is an APO/FPO.

"Will a signature be required for delivery?"

◦Signature requirements will be determined by the military postal service.

"I am posted overseas, can my shipment from IDL Express be sent via APO/FPO/DPO to my location?"

◦Yes, we ship orders going to APO address with all documentation needed for Customs clearance via APO mail system. Orders shipped overseas via a APO/FPO/DPO are subject to the destination country's restrictions on prohibited items but are not subject to local duty or sales tax.

"If I'm in a hurry to get my IDL, can I send it to my local address instead of using the APO address?"

◦You may ship orders directly to your local U.S. base address, subject to military restrictions, for faster delivery times.