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  Our Story & Mission  
     
 

IDL Express Services started up in 2005, and we’ve been on an epic ride ever since. From our beginnings as a document translation agency to launching the first in 2006, we’ve tried to stay true to our core beliefs—Communicate, Inspire, Integrity—and to deliver an exceptional service for our community and customers. We owe a huge thanks to you and our community for joining us on this awesome journey, and we hope that you’ll continue to be a part of our story.

Our work is about touching people's lives in a thousand different ways each and every day. We deal with events and issues that have a personal impact: birth, death, marriage, adoption and relocation to another country. We make decisions and take actions every day that form key turning points in people's lives. We have no higher responsibility than safeguarding personal identity, and we are determined to carry out this responsibility in the best and most effective manner possible.

Inspire

We develop and communicate a vision for how our work unit can most effectively contribute to our mission. In pursuing that vision, we relentlessly challenge employees and agents to strive for excellence and engage them in the effort to achieve goals and improve all aspects of the operation.

Integrity

We hold ourselves to the highest standards of integrity and professional conduct and do what is best for the organization and mission. We generously share credit for the accomplishments of the organization and demonstrate courage in dealing with difficult decisions and poor performers.

We take our responsibilities seriously as teachers, coaches and mentors and work to develop the skills necessary to play those roles effectively. We make time to get to know our less experienced colleagues and provide them timely praise, honest feedback, and opportunities to cultivate their talents.

We give employees and agents ownership over their work, issue clear and concise instructions, and provide coaching and further clarification if needed. We stand behind our people and take responsibility when mistakes are made or calculated risks don't work out.

Communicate

We help others understand the mission and their role in accomplishing it. We also listen actively to each other's concerns and encourage innovation in day to day work by listening intently for suggestions. We recruit high-caliber candidates, train them right from the start, build trust, and foster a sense of pride and mutual support in the team. We serve the team by eliminating obstacles, resolving conflicts, obtaining appropriate resources, and celebrating success.


 
     
 
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